KONA Group
KONA Group
Typically, the biggest point of difference you have over your competition is the way your staff engage with customers, both face to face and on the phone. Welcome to KONA Group Customer Service Training ...
Do You or Your Managers Need to Reach Your Full Potential? Are You Seeing Talented or High Potential Individuals Plateau or Under Perform? KONA’s management Training and Development Help Managers and ...
When You or Your People Negotiate, How Well Do They Have a clear negotiation strategy and contingency plan? Know at every step of the negotiation process what they need to communicate and achieve? Understand ...
As you think about your Call Centre and Customer Service team, what “keeps you awake at night?” Your Customer Service Representatives: Are below target or inconsistently achieving their KPIs. Escalate ...
KONA Customise Sales Training in Sydney, Melbourne across Australia for Organisations with these Sales Performance Issues: They miss sales KPIs too often. Current business comes from existing ‘friendly’ ...