Customer Service Training

Typically, the biggest point of difference you have over your competition is the way your staff engage with customers, both face to face and on the phone.

KONA Customer Service Training is a fun, energetic and proven Customer Service Training program that will exceed your customers’ expectations with outstanding service every time, by improving the skills, attitudes and behaviours of your team.

Customer Service Training takes a complete approach to the professional development of your Customer Service Team by combining customer service skills with emotional resources to build communication, confidence and self-esteem for each individual.

A key theme is to encourage staff to proactively “create positive customer experiences” and key topics participants will include how to:

• Create positive customer experiences in all situations.
• Win and Retain more customers.
• Manage the customer’s service difference between ‘experience vs. process’.
• Increase sales values through Upselling, Cross Selling and Bundling more products
• Develop a Customer Service Culture that Sparkles.
• Make positive relationships through building rapport and asking quality questions to gather personal information.
• Build stronger relationships using active listening and positive language.
• Calm and support difficult or angry customers.
• Identify and meet the needs of the different personality styles.
• Understand the true value of customer service to internal and external customers.
• Develop telephone and email communication techniques to suit all customer ages.
• Hold technical conversations with none technical customers.
• Deliver bad news in a way that doesn’t lose or upset a customer.
• Understand how to communicate with a customer, and how not to.

To discuss how we can customise your Customer Training and Coaching to improve your organisations Sales and Profits contact KONA today on:

Call: 1300 611 288 | SMS: 0425 200 883 |Email: [email protected]