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Dealing With Difficult People in the Workplace - Online Instructor

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Online / Short Course


Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.

In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Learning Outcomes
  • Identify root causes of difficult behaviour
  • How to approach and manage difficult people
  • Understand particular types of Behaviour
  • How to deal with Passive and Aggressive Behaviour
  • Dealing with workplace conflicts


Course Outline

Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 1

It all starts with me

  • My Profile
  • My Response
  • Reflection

Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 2

Communication is Key

  • Dealing with Passive and Aggressive Behaviour
  • Responding Assertively
  • Reflection

Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 3

Dealing with Particular Behaviours

  • Bullies
  • Discrimination
  • Gossips
  • Dealing with Particular Types of Behaviour
  • Reflection

Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 4


  • Monitoring signs of stress
  • Allies and Mentors
  • Tips for Dealing with Challenging People
  • Reflection


Feb 17, 2022
09:00 AM — 12:00 PM
Apr 27, 2022
09:00 AM — 12:00 PM
Jun 17, 2022
09:00 AM — 12:00 PM
Aug 26, 2022
09:00 AM — 12:00 PM
Oct 19, 2022
09:00 AM — 12:00 PM
Dec 01, 2022
09:00 AM — 12:00 PM
No. of Days: 1
Total Hours: 3
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Australia's Leading Training Solutions Provider

Welcome to pd training, we are an Australian-owned international training and professional services organisation. We have around 400 specialist trainers across Australia delivering thousands of courses each year in our 16 areas of specialty.

We provide industry-leading post course reinforcement, a training management system, world-class Personality Profiling, and support custom training roll outs across Australia and the world.

Professional Development Training provides Australia's leading and most comprehensive training solution. Learners receive our exclusive industry-leading post course reinforcement framework to help them beat the forgetting curve, and make the most of the training.

Management receive a range of benefits including a training management system that makes quoting, booking and reporting on training easier and faster than ever before.

PD Training
44 Market St, Sydney, Australia 2000
1300 121 4000
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