Conflict Resolution Training / Difficult Conversations – 1 Day Course
Details
In any organisation from time to time, there is going to be conflict between staff members or customers.
This course is designed to give your staff members clear and easy to use tools and strategies to defuse conflicts, in such a way that all parties come away satisfied with the outcome.
Suitable for any staff member who has issues around conflict, or dealing with conflict, or has the need to have difficult conversations.
From this course, all participants will gain the following:
- The confidence to positively address conflicts in a timely fashion
- The skills to nip conflict in the bud
- Awareness and understanding of body language and how body language can be perceived in a positive or negative light
- An awareness of voice and voice tone and how this can be perceived in a positive or negative light
- The difference between non-assertive, assertive and aggressive behaviours
- A full understanding of the laws around workplace bullying and harassment
- Strategies to cope with anger and stress
- Powerful negotiation skills to create lasting and positive outcomes
- The ability to conduct difficult conversations and achieve positive outcomes
As with all AISS Training Courses, the course will be highly interactive, engaging and practical. We will use practical examples from your workplace to build your learning around.
BenefitsThe benefits to this course will be reduced conflict across the company and with customers, improved communications, relationships and best of all profits.
Course inclusions- Meet and greet in the lobby, before the start of your course
- Purpose built training rooms (with natural daylight and blinds)
- Printed course-specific manual
- Continuous Espresso coffee, selection of teas and biscuits served in the communal break out area, available throughout your training day
- Daily rotation of 2 menu items for morning tea and lunch
- Communal breakout area to relax/unwind in your course’s allotted breakout times
- Water and selection of flavoured Mentos
- Notepad & pen provided for your training
At the Australian Institute of Soft Skills Training, we provide real training for real people.
We have chosen the most important soft skills courses, have a look at the courses below to see how we can improve your communications in this important area.
Our training style and courses are unique – we offer training that is designed to give you:
- Instant skills
- Instant tools
- Instant know-how
So when you return to your workplace you will be able to put your new-found skills to work immediately and improve your overall performance, communication and culture.
All our courses are practical, easy to understand and designed to deliver results, without the need for massive academic input or a long drawn out training program.
We get that not everybody wants to spend their training course glued to a PowerPoint or having to decipher university grade language. That’s why you won’t find death by PowerPoint at our training course, participant interaction and hands on experience is what we will give you.
Visit us at www.aisstraining.com.au
