Handling Difficult Customers for Business Professionals
Details
This course will give you tips on active listening skills, positive language and tone, what not to say to customers, and how to react to aggressive behaviour, among others.
In the modern era of almost instant communication, it is essential that you protect your reputation and effectively manage difficult and demanding customers.
LEARNING OUTCOMES
By the end of this course you will have an enhanced understanding of the following topics and practical examples of how to apply them in a real life setting:
- Background to difficult behaviour
- Types of difficult behaviour
- Personality style impacts
- Handling difficult customers
- Maintaining professional conduct
- Turning negatives into positives
- Case studies and applications
- Summary
LearnCorp Training Pty Ltd is a leading provider of corporate training courses, skills and education to staff, managers, executives and individuals.
The firm delivers over 195 different courses in business, management, sales, leadership, personal development and productivity as well as diplomatic training and international business. With over 20 years of experience and training delivery in all Australian States and Territories, we partner with our clients to create inspiring and results-driven training. The firm also services New Zealand and the Asia Pacific region. Headquartered in Sydney, our trainers are some of the best training and business minds in Australia. LearnCorp applies the 70-20-10 framework in its training and aligns to the Balanced Scorecard.
Our trainers are senior or fellow-level members in Australian and International peak professional bodies, have extensive industry experience, and have trained for at least 10 years.
We deliver with a practical and down to earth methodology with unique case studies applied to each session and a range of templates furnished to our trainees. Each participant is issued with a Certificate of Completion on successfully concluding the course. ...
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