From Technical Professional to Manager & Leader

The critical element that differentiates the successful manager is the application of effective interpersonal skills. All too often, people have taken on management responsibilities on the strength of their technical or specialist skills. However, a management role depends on achieving results through others which requires a significantly different skill set.

How can you ensure you have the right mix of emotional intelligence and leadership skills to: meet corporate objectives, keep your team motivated, inspired AND performing? Designed specifically for technical people with new management responsibility, this course will help you build emotional intelligence and your skills in leading, managing, empowering, influencing and driving the performance of others to meet organisational and personal objectives.

You will spend time revising behaviours, beliefs, values and attitudes, and then use this awareness to help develop the skills to enable you to manage, lead and motivate others to meet and exceed objectives.

You will take away a portfolio of realistic, relevant and immediately usable models, techniques and approaches that will dramatically improve your performance as a manager, help sustain productive working relationships with colleagues and build a committed and highly performing team.

Our instructor faculty boasts vast experience in both management, leadership and behavioural psychology to provide you with meaningful insights, skills, tools and tactics. Don’t miss out.

For more information and discounts, please contact Sushil on 02 9080 4395 or email us at [email protected]

Becoming an Effective Manager

• Understanding management paradigms and the dilemmas of modern management
• What are the key challenges for technical professionals moving into management roles?
• Dovetailing your role purpose with your organisation’s goals
• Identifying the strengths and weaknesses of different management styles
• What causes some managers to fail – and how to avoid it

Acquiring a Practical Framework to Help You Understand & Influence the Behaviour Patterns of Different Types of People
During this session you will acquire a simple yet powerful psychological model which can be used to understand whypeople behave as they do. There will be an opportunity for discussion on how you can apply this to your specificcircumstances.

Identifying the Real Key to Motivation: Proven Techniques for Motivating Your Team

• Understanding and applying emotional intelligence
• Neutralising negative behaviours and changing attitudes
• How to avoid the common mistakes managers make with extrinsic motivators
• Identifying what motivation strategies work best with different people
• Case studies: Managing different personality types to improve your effectiveness as a manager

Workable Strategies for Resolving Conflict

• Develop strategies for addressing interpersonal management issues you face in your workplace
• Adopting a joint problem solving approach to reviewing achievements and areas for improvement
• Promoting positive interaction between you, as a manager, and your staff
• Using behavioural techniques to help breakdown interpersonal barriers
• Case studies: Effectively handling conflict situations

Identifying your Customers & their Needs

• Defining your role in terms of your customers – whatever the purpose of your organisation
• Customer focus and purpose
• 6 elements of customer satisfaction

Developing your Personal Leadership Style

• Effectively using your PERSONAL power, rather than relying on authority or positional power
• Understanding the relationship between good leadership and good “fellowship”
• Developing “fellowship” skills in your staff
• Motivating and inspiring your team
• Putting purpose back into work
• Vision and mission statements – what works and what doesn’t

Using Your Power & Influence to Inspire Confidence and Achieve your Objectives

• How persuasive are you?
• Identifying the various sources of power at your disposal and how you can strengthen them
• Building successful interpersonal relationships with your staff, colleagues and superiors
• Applying effective communication and questioning skills
• How memory affects communication
• Understanding learning preferences
• Adapting your communication style to ensure your message is received
• Why questioning skills are a manager’s number one tool

Developing your People Through Effective Delegation & Performance Management

• Guaranteed techniques to engender responsibility and accountability – and why most managers actually cultivate the opposite
• Giving instructions and clarifying meaning
• Selecting appropriate methods of improving performance
• Understanding the applications

A Step by Step Guide to Avoiding the Delegation Traps: Building a High Performance Team

• Task assignment and delegation – what should you delegate to whom and why?
• Who is likely to complete tasks on time, on cost and on performance and why?
• Developing your own confidence and assertiveness
• Promoting positive behaviours within your team
• Encouraging self-reliance

Preparing an Action Plan For Your Team

• One of the most popular, premium quality new leader programs in Australia

Passionate about people, curious about behaviour, Andrew Lee has extensive experience of over 30 years as a management consultant, trainer, facilitator and coach throughout Australia, New Zealand and South East Asia, with a great deal of expertise in adult learning approaches.

After early employment in construction and mining, Andrews’s career interests led him to Europe where he worked in the Entertainment and Hospitality industries, and explored the art of stone masonry as an apprentice in France and then to China where he worked at the Red Cross Hospital as a Doctor of Traditional Chinese Medicine. He then returned to Australia to study.

During study and a period teaching computer skills and working as a volunteer with unemployed youth, in 1991, Andrew made the transition into corporate training and since then has facilitated a diverse range of behavioural and attitudinal trainings throughout South East Asia, Australasia and the Middle East, while continually educating himself and building his knowledge base. Andrew’s near obsession with quantifiable results and learning transfer, along with his experience with diverse cultures and people with varying educational backgrounds, has led him to develop a pragmatic training style that produces measurable and sustainable results.

Andrew now works internationally as a keynote speaker, facilitator and coach. His unique ability to engage with audiences from all walks of life and present a message that cuts to the core of the issue at hand leaves his audiences inspired, thoughtful and entertained.

Andrew’s familiarity with technical thinking has enabled him to create a niche in assisting technically trained professionals make the move into management and leadership roles – translating complex theory into easily understood examples and stories inspires his audiences to take a fresh look at the problems they may be confronted with.

Andrew has also developed groundbreaking work in developing curiosity. A precursor for problem solving, learning, creativity, engagement and intrinsic motivation, curiosity is rarely employed as much as it should be. Developing a team’s Curiosity Quotient provides a springboard to solving most workplace problems. Curious by nature and always looking for more effective ways to engage, explain and educate, Andrew focuses on cultivating curiosity as a catalyst for learning, problem solving and change. In 2010 he delivered a plenary on “Cultivating Curiosity” at the International Conference on Thinking in Kuala Lumpur and in 2013 attended an Adaptive Leadership Program at the Kennedy School of Management, Harvard.

With his focus on performance, Andrew has run organisational development programs that deal with change, culture, leadership, management and an array of interpersonal skills including communication, presentations, conflict resolution, collaborative goal setting and giving feedback. The universal nature of his work has enabled him to achieve success in a broad range of industries including, finance, oil and gas, IT, mining, education, creative, public sector and NFP.

While Andrew offers a range of common one or two day programs a large part of his current work is spread out over longer periods and has the look and feel of intensive coaching.

Andrew has a Certificate IV in training and assessment, is a master practitioner of Neuro Linguistic Programming (NLP), has a Diploma of Traditional Chinese Medicine and is currently completing an MBA.

Sydney // 21-22 Aug 17
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC06SY. Expires by 14 Jul 17.
Early Bird rate: $2,095. Expires by 4 Aug 17
Standard rate: $2,195

Brisbane // 3-4 Oct 17
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC06BR. Expires by 25 Aug 17.
Early Bird rate: $2,095. Expires by 15 Sept 17
Standard rate: $2,195

Melbourne // 21-22 Nov 17
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC06ME. Expires by 13 Oct 17.
Early Bird rate: $2,095. Expires by 03 Nov 17
Standard rate: $2,195

Perth // 29-30 Nov 17
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC06PE. Expires by 20 Oct 17.
Early Bird rate: $2,095. Expires by 10 Nov 17
Standard rate: $2,195

Sydney // 5-6 Dec 17
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC06SY2. Expires by 27 Oct 17.
Early Bird rate: $2,095. Expires by 17 Nov 17
Standard rate: $2,195