The critical element that differentiates the successful manager is the application of effective interpersonal skills. All too often, people have taken on management responsibilities on the strength of their technical or specialist skills. However, a management role depends on achieving results through others which requires a significantly different skill set.
How can you ensure you have the right mix of emotional intelligence and leadership skills to: meet corporate objectives, keep your team motivated, inspired AND performing? Designed specifically for technical people with new management responsibility, this course will help you build emotional intelligence and your skills in leading, managing, empowering, influencing and driving the performance of others to meet organisational and personal objectives.
You will spend time revising behaviours, beliefs, values and attitudes, and then use this awareness to help develop the skills to enable you to manage, lead and motivate others to meet and exceed objectives.
You will take away a portfolio of realistic, relevant and immediately usable models, techniques and approaches that will dramatically improve your performance as a manager, help sustain productive working relationships with colleagues and build a committed and highly performing team.
Our instructor faculty boasts vast experience in both management, leadership and behavioural psychology to provide you with meaningful insights, skills, tools and tactics. Don’t miss out.
For more information please contact us on 02 9080 4028 or email us at [email protected]
Becoming an Effective Manager
- Understanding management paradigms and the dilemmas of modern management
- What are the key challenges for technical professionals moving into management roles?
- Dovetailing your role purpose with your organisation’s goals
- Identifying the strengths and weaknesses of different management styles
- What causes some managers to fail – and how to avoid it
Acquiring a Practical Framework to Help You Understand & Influence the Behaviour Patterns of Different Types of People
During this session you will acquire a simple yet powerful psychological model which can be used to understand whypeople behave as they do. There will be an opportunity for discussion on how you can apply this to your specificcircumstances.
Identifying the Real Key to Motivation: Proven Techniques for Motivating Your Team
- Understanding and applying emotional intelligence
- Neutralising negative behaviours and changing attitudes
- How to avoid the common mistakes managers make with extrinsic motivators
- Identifying what motivation strategies work best with different people
- Case studies: Managing different personality types to improve your effectiveness as a manager
Workable Strategies for Resolving Conflict
- Develop strategies for addressing interpersonal management issues you face in your workplace
- Adopting a joint problem solving approach to reviewing achievements and areas for improvement
- Promoting positive interaction between you, as a manager, and your staff
- Using behavioural techniques to help breakdown interpersonal barriers
- Case studies: Effectively handling conflict situations
Identifying your Customers & their Needs
- Defining your role in terms of your customers – whatever the purpose of your organisation
- Customer focus and purpose
- 6 elements of customer satisfaction
Developing your Personal Leadership Style
- Effectively using your PERSONAL power, rather than relying on authority or positional power
- Understanding the relationship between good leadership and good “fellowship”
- Developing “fellowship” skills in your staff
- Motivating and inspiring your team
- Putting purpose back into work
- Vision and mission statements – what works and what doesn’t
Using Your Power & Influence to Inspire Confidence and Achieve your Objectives
- How persuasive are you?
- Identifying the various sources of power at your disposal and how you can strengthen them
- Building successful interpersonal relationships with your staff, colleagues and superiors
- Applying effective communication and questioning skills
- How memory affects communication
- Understanding learning preferences
- Adapting your communication style to ensure your message is received
- Why questioning skills are a manager’s number one tool
Developing your People Through Effective Delegation & Performance Management
- Guaranteed techniques to engender responsibility and accountability – and why most managers actually cultivate the opposite
- Giving instructions and clarifying meaning
- Selecting appropriate methods of improving performance
- Understanding the applications
A Step by Step Guide to Avoiding the Delegation Traps: Building a High Performance Team
- Task assignment and delegation – what should you delegate to whom and why?
- Who is likely to complete tasks on time, on cost and on performance and why?
- Developing your own confidence and assertiveness
- Promoting positive behaviours within your team
- Encouraging self-reliance
Preparing an Action Plan For Your Team
- One of the most popular, premium quality new leader programs in Australia
Peter is a dynamic corporate trainer with 25 years experience in the field of personal and professional growth. Graduating with a double degree in Law and Commerce, Peter worked in the corporate world for 10 years before training in the Hoffman process. This internationally accredited psychotherapeutic program offers extraordinary potential in assisting individuals toward positive life changes.
Peter subsequently established a private consulting practice in Sydney, developing cultural change programs for groups and organisations. In doing so, Peter began to facilitate organisation change, and became keenly aware that change often fails due to ineffective communication and role modeling by leaders. Good personal leadership drives effective corporate leadership that in turns drives a productive and constructive culture.
Having seen, first-hand and consistently, the importance of effective leadership to successful organisation change, Peter now specialises in individual leader development. “Whenever I see outstanding corporate performance I see outstanding leadership”.
An engaging presenter, he focuses on observable and measurable change across the full complement of executive behaviours: effective communication, persuasion and influence, vision and goal setting, team building, performance management, conflict resolution and mediation.
Through his experience as a personal development consultant, Peter is skilled at perceiving potential obstacles for new and developing leaders and helping those individuals renounce and overcome those behavioural challenges. Peter’s perceptions are verified through his qualified use of tools including Human Synergistics LSI, Emotional Intelligence, the Enneagram and DISC. He uses these instruments to raise awareness, understanding and growth. Peter’s programs empower individuals and groups to surface, discuss and resolve root causes of unhelpful behaviours, including resistance to change, team dysfunction, and poor motivation.
Peter’s consultancy work involves mentoring, coaching, and delivering workshops with senior management, in which he imparts skills that senior executives can then pass on down the line. His engagements have involved a variety of workplaces. Clients range from new companies keen to begin their initiatives with clear goals and behavioural implementation pathways, to organizations where the culture is entrenched and suboptimal behaviours seem intractable. Peter has worked with a variety of NGO’s and assisted their Boards and their Executive in developing strategy and structure for their ongoing operation. Peter has also been working for some years in the resource sector, which has led him to focus on safety leadership and the importance of cultural norms and individual personal responsibility. He is particularly interested in the link between ones’ beliefs and thinking and ones’ behaviour. This has led to significant improvements in the safety records of the companies for which he works.
Peter has clients across a wide spectrum of industry, both in Australia and internationally. He is currently involved with the Resource Sector, Government agencies, small business, NGOs and multinational corporations including Anglo Gold Ashanti, Banker Trust, Westpac, AAMC, Exxon Mobil, NSW Department of Education and Training, Liverpool Hospital, Pillar Administration, Leo Burnett Australia, St Anthony Family Care, The Holdsworth Community Centre, Northcott Society and L’Oreal Australia.
- Super Early Bird rate $1895 (SAVE $300). Register on or before 7 July 2017. Use code P17GC06EB at checkout.
- Early Bird rate $2095, expires 28 July 2017.
- Special rate $1676 (per person) when you book for four or more participants, please call us today on 02 9080 4307 or email [email protected] to take advantage of this offer.
Informa Australia is the nation’s leading event organiser. Our events comprise of large scale exhibitions, industry conferences and highly specialised corporate training.
Our professional training courses are stimulating, comprehensive and well structured, allowing attendees to enhance their professional development and build capability that is unique to their chosen fields. Informa training courses are delivered by renowned industry experts and thought leaders with extensive practical experience.
Whether you have one person, handful of people, or an entire division needing skills development, our learning programmes will help meet the development needs of your work force.
We are based in Sydney’s CBD and employ around fifty staff. We are part of the global Informa Group PLC, listed on the London Stock Exchange (INF).
Level 18, 347 Kent St
Sydney NSW 2000 Australia