Communication Skills - Communicate in a Procurement World: Own the Conversation

INTERMEDIATE

Communication Skills for Procurement Professionals

Build rapport with key stakeholders. Learn how to engage with them effectively and productively.

The workshop aims to develop the participant's capability for building rapport with stakeholders, to engage with and communicate more effectively within the context of one-on-one and small groups. Participants will examine practical examples by which practitioners in procurement interact with others, developing skills and confidence in diagnostic interviews, presentations, small group facilitation and influencing.

1 DAY COURSE

LEARNING OUTCOMES

Our practical one-day course will equip you with the knowledge and tools to:

• Develop confidence in your communication ability and recognise how you can be more effective when communicating with others.
• Develop empathy to diagnose stakeholder issues through questioning and tuning in to what is and isn't being said.
• Develop your ability to engage with and influence small groups through improved facilitation capabilities.
• Develop the capability to communicate both abstract and complex ideas either in written or in oral presentations.
• Develop the capability to project yourself confidently in a range of situations to ensure your performance has more impact.

BENEFITS OF ATTENDING

• Increased confidence in leading and facilitating interactions with others working in and around the supply chain.
• More effective communication will foster improved relationships and better understanding of stakeholders.
• Lowers the likelihood that stakeholder relationships will be compromised through poor communication or a failure to build appropriate levels of rapport and engagement.

COURSE OVERVIEW

1 - Communication skills in overview

2 - Interpersonal skills overview

3 - Questioning skills and diagnosing information

4 - Listening and tuning in to verbal and non-verbal communication

5 - Facilitating small groups and teams

6 - Influencing people using push and pull styles

7 - Presentation skills, oral and in writing

8 - Giving and receiving feedback with others

9 - Improving your own personal 'brand'

AUDIENCE

This workshop will be of benefit to practitioners whose role involves them interacting with others, and who wish to develop their personal confidence and capability in communicating more effectively.