Details
The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.
You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.
If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!
You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence.
PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!
Learning Outcomes
After completing this course, participants will:
- Gain insight into their individual personality type and communication preferences by using our proprietary profiling tool
- Learn to recognise other people's personality types and communication preferences
- Learn to adjust your own communication approach based on need and situation
- Understand barriers to effective communication and how to overcome them
- Learn how to effectively utilise pitch, tone and speed
- Master the S.T.A.R. method for speaking on the spot
- Learn to use and read body language appropriately
- Learn how to listen more actively and effectively
- Gain valuable insights by asking open-ended questions
- Become a more effective communicator through the use and application of practical tools
Outline
Course Outline
Communication Skills Training Course - Lesson 1
Communication is key to success
- 5 Habits of Highly Effective Communicators
- Reflection
Communication Skills Training Course - Lesson 2
LDP – Communication Evolution Tool
- Adjusting your style for a better approach:
- Communicating when stressed
- Reflection
Communication Skills Training Course - Lesson 3
Bridge the Gap to Communication Barriers
- The Communication Process
- Types of Barriers
- Self-Awareness – Johari Window
- Reflection
Communication Skills Training Course - Lesson 4
Beyond Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Para-Verbal Communication Skills
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
- Reflection
Communication Skills Training Course - Lesson 5
Active Listening
- 8 Common Barriers to Effective Listening and how to overcome them
- Quadrant of cognitive/explanatory styles
- Understanding Active Listening
- Sending Good Signals to Others
- Ladder of Inference
- Reflection
Communication Skills Training Course - Lesson 6
Asking Good Questions
- Open Questions
- Closed Questions
- Probing Questions
- Reflection
Communication Skills Training Course - Lesson 7
Speaking Like a STAR
- S = Situation
- T = Task
- A = Action
- R = Result
- Using “I” Messages
- Active Constructive Response - ACR
- Reflection
Communication Skills Training Course - Lesson 8
Reflections
- Create an Action Plan
- Accountability = Action
Schedules
| 09:00 AM — 04:30 PM |
| 09:00 AM — 04:30 PM |
| 09:00 AM — 04:30 PM |
| 09:00 AM — 04:30 PM |
| No. of Days: | 1 |
| Total Hours: | 8 |
| No. of Participants: | 10 |
Welcome to pd training, we are an Australian-owned international training and professional services organisation. We have around 400 specialist trainers across Australia delivering thousands of courses each year in our 16 areas of specialty.
We provide industry-leading post course reinforcement, a training management system, world-class Personality Profiling, and support custom training roll outs across Australia and the world.
Professional Development Training provides Australia's leading and most comprehensive training solution. Learners receive our exclusive industry-leading post course reinforcement framework to help them beat the forgetting curve, and make the most of the training.
Management receive a range of benefits including a training management system that makes quoting, booking and reporting on training easier and faster than ever before.
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