Details
A Fresh Look At Increasing Clarity And Confidence, And Building Relationships That Succeed
In today's highly-interactive, team-based working environment, technical abilities are not enough to guarantee your success. Your communication and interpersonal skills can spell the difference between success and failure in actually getting your job done.
Excellent communication skills are probably the most potent career and personal skills you can possess.
However, many young people start their working lives not knowing how to communicate face to face with colleagues, let alone with employers or clients. They are more comfortable sending text messages than they are speaking. Some people lack confidence to speak up when communicating, while others are so overconfident that they don't know how to listen.
In this practical, fun, learn-by-doing workshop, Shirley Taylor will share some powerful tools for building better relationships with bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as to propel yourself along the path to career success.
Top up your communication toolkit in this interesting, interactive workshop. You'll enjoy a high-energy day of professional development, and at the same time you'll have lots of fun!
Outline
- Appreciate the limitations of poor communication skills.
- Identify the main challenges in communication, and how to overcome them.
- Make great connections by making your first impressions count.
- Develop your door-opening and paraphrasing skills to make great conversation.
- Sharpen your active listening skills and make every exchange more productive.
- Improve your impact through careful speech habits.
- Appear confident and relaxed through appropriate body language.
- Improve relationships by using empathy and assertiveness.
- Become more effective when dealing with difficult situations and conflict.
- Cultivate more productive relationships both at work and at home.
Speaker/s
Shirley is proud to have been 2011-12 President of Asia Professional Speakers Singapore, a member of the Global Speakers Federation.
At STTS Training, we specialise in providing business training in communication skills, presentation skills, leadership skills, personal effectiveness and other skills that can enhance your personal and career success. Training can be provided in Singapore, Malaysia, other areas in Southeast Asia, and beyond. We run popular public workshops every month, and all programmes can be customised for in-house training.
Founder Shirley Taylor is a popular business trainer and author of several international bestselling books, including Model Business Letters, Emails and Other Business Documents seventh edition. Shirley works closely with professional, experienced, business trainers to make sure every workshop is practical and engaging, full of valuable tools, helpful guidelines and powerful action steps for business success.
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