PD Training
PD Training
Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in ...
Effective recruitment and employee selection ensures that the right people are placed in the right job, but it is not always an easy process. Having a well designed recruitment process helps to increase ...
Many organisations are implementing formalised mentoring programs among staff. Implementing a mentorship program that is both successful and rewarding is achieved by teaching the mentor specific behaviours ...
Good customer service management leads to enhanced customer satisfaction, increased sales, better retention of customers and improved word-of-mouth advertising by motivated, raving fans. Managing customer ...
In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in place ...
A business’ ethics ensures that employees will understand the goals and expectations of an organisation. Ethics determine the “rules of the road” for a particular entity, so it’s imperative to communicate ...
Having effective communication skills is a must in any position, in any business. The ability to navigate through dealings with clients and colleagues across cultural lines opens doors in the business ...
Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and ...
If you use Excel 2016 everyday, then having advanced skills in the program will make you more valuable and give you the confidence required to take on more advanced tasks and projects. The PD Training ...
Having advanced facilitation skills is essential for you to be able to create positive and effective interactions combined with accurate and timely decision-making. This in-depth, 2-day course will prepare ...