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Details

Our Diploma of Customer Engagement provides you with vital skills to lead your team, ensuring quality experience for the customers that choose your business.

This course can be tailored to suit your individual customer service requirements based on your organisations needs. This is perfect for Managers who need a specific customer service skill set and want to pass that knowledge along to their staff.

You will learn to:

  • Develop extensive product knowledge
  • Processes for solving customer complaints
  • How to effectively train and support your service staff
  • Handle complex multi-channel customer interactions
  • Promote continuous improvement

Course Delivery

Outline

To complete this course you must demonstrate competency in a total of 10 units. These units have been selected to give you the most comprehensive overview of customer service requirements at a management level.

Core Units

  • BSBCUE504 Integrate customer contact operations in the organisation
  • BSBLED501 Develop a workplace learning environment
  • BSBMGT516 Facilitate continuous improvement

Elective Units*

  • BSBCUE403 Schedule customer engagement activity
  • BSBCUS501 Manage quality customer service
  • BSBHRM405 Support the recruitment, selection and induction of staff
  • BSBINN502 Build and sustain an innovative work environment
  • BSBRSK501 Manage risk
  • BSBSLS502 Lead and manage a sales team
  • BSBWHS521 Ensure a safe workplace for a work area
Reviews
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Asset College is a registered training organisation (RTO # 31718) delivering nationally recognised qualifications across Australia.

Our name comes with a story and people regularly ask “Why ASSET?” or “What does ASSET train?” The short answer is easy “We train people because people are Assets!”

The more detailed explanation of how our name came about is two-fold: Firstly, the greatest asset in any business is its people; no matter what business you look at, the expertise and personality of the staff make that business what it is. Reputation can be gained or lost on product quality but more so by the service, skill and efficiency of the staff that work in the business. Secondly, your knowledge and skills are what make you an asset to current/future employers as well as the colleagues, customers, suppliers and others that you work with. All knowledge and skills are learnt then practised; if you invest in your learning then you will increase your ‘asset’ value, hence our slogan “Knowledge is your greatest asset!”

Over a decade on from choosing our business name, Asset College has helped tens of thousands of people and businesses to improve their knowledge and skills. The name “ASSET” is widely recognised as a quality training provider thanks to the continually improving knowledge and skills of the ASSET Team. ...

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