Seeking, Working With and Providing Feedback in Healthcare
Details
Feedback is a process whereby people obtain information about their performance as a basis for improvement. This information should help the recipient appreciate the similarities and differences between their performance and the standards for any given work, and the quality of the work itself.
All health professionals provide and receive feedback, but the effectiveness of this feedback can have a positive or negative contribution to the individual and to team development and collaboration across healthcare disciplines. Therefore it is essential that is it done effectively.
Course Delivery
Outline
In the Feedback course, you will learn about how feedback works and what makes it effective - both for you and for others. The online course will help you to consider how to provide effective feedback and to request and receive it in ways that will help your learning. You will also gain insights into what can lead to feedback being ineffective and what to avoid. This will all be demonstrated in the context of the healthcare setting, in which specific practices and norms related to feedback are evident.
The online course contains three modules:
- Module A: Seeking feedback on your performance
- Module B: Working with the feedback you receive
- Module C: Providing effective feedback to others
Speaker/s
Upon purchase of the course, you will have four weeks of online access to complete the three modules. The four week period begins from the time of purchase and you can return to the course at any time within the period you are subscribed.
The AICG firmly believes that it is the individuals working in healthcare organisations that hold the power to reduce the occurrence of complications. By empowering these individuals through education, we can work towards improving patient safety and quality care and deliver better health outcomes for the community.
