Certificate III in Automotive Sales - Parts Interpreting AUR31020
Details
The Certificate III in Automotive Sales – Parts Interpreting incorporates the latest AUR modules. This versatile course covers all aspects of automotive sales and customer interaction plus all requirements of working in a modern parts department. It is perfect for the either the apprentice or any interpreter looking to progress to department manager or gain formal recognition of their skills.
The certificate III in Automotive Sales – Parts Interpreting AUR31020 is delivered online and is a combination of interactive multiple-choice quizzes, short and long answer questions, business analysis exercises, short verbal competency assessments and an employer workplace report (where relevant).
All students have access to an nationally accredited training assessor who oversees and marks all their work. It is adult-based learning so your assessor is just looking for competency and a sufficient grasp or understanding of the course content. Because of this, all students are free to re-submit and alter answers as many times as required – the training assessor will make contact if an answer is insufficient or requires further information.
How long does it take to complete?
It will take around 80 hours to complete all the modules (including reading time). The course is open to you for 36 months so how you go about committing these 80 hours is entirely up to you. There is no minimum time requirement and if you finish early you still have on-going access to the course notes for the duration of the 3 years.
RPL is available and assessed free of charge. For more information on the process involved please call 1300 807 177
Price AUD: $1,750
Outline
AUR31016 Core Units – 10
- AURAMA004 Maintain business image in an automotive workplace – brand & image, maintaining environment, professional presentation etc.
- AURACA001 Respond to customer needs and enquiries in an automotive workplace – complex customer issues, proposal presentation, customer effort & the purchase decision etc.
- AURASCA005 Sell automotive products and services – sales & marketing, selling activities, sales process, objection handling, telephone skills etc.
- AURSLA001 Comply with legal requirements when selling automotive products and services – Competition & Consumer Act, guidelines for pricing & display prices, social media marketing issues, consumer rights obligations, warranties, contracts, vehicle dealer legislation etc.
- AURSCA006 Promote automotive products and services – acknowledging the customer, selling benefits & meaning, competition, marketing plans etc.
- AURAFA004 Resolve routine problems in an automotive workplace – customer reactions, rules of engagement, dispute resolution, conflict response etc.
- AURSAA001 Process customer complaints in an automotive workplace – cost of unhappy customer, company needs vs customer demands, customer service, dealing with upset customers etc.
- AURSCA011 Conduct online transactions in an automotive workplace – rules & safety, best practice, security, fixed operations etc.
- AURASA002 Follow safe working practices in an automotive workplace – costs, WHS Legislation, policies & procedures, hazard identification etc.
- AURAEA002 Follow environmental and sustainability best practice in an automotive workplace – handling waste, hazardous substances, air & noise pollution, conserving energy etc.
Parts Interpreting Specialist Elective Units – 4
- BSBWOR204 Use business technology – information technology, hardware vs software, data entry & back-up, trouble-shooting, common technical terms etc.
- BSBPRO401 Develop product knowledge – sources of information, competitor analysis& translating information, selling benefits, concept selling etc.
- SIRXMER201 Merchandise products – place & arrange merchandise, prepare & display price tickets/labels, maintain displays etc.
- AURSCA001 Select automotive parts and products – customer contact, identify parts & products, plan & organise activities, problem solving etc.
These 4 units form the core of the Parts Interpreting Certificate and focus on the specific requirements and day-to-day skills needed to work as an interpreter.
Vehicle Sales Specialist Elective Units – 2
- AURSCA002 Present automotive products and services for sale – display of used/new cars, customer feedback etc.
- BSBSLS407 Identify and plan sales prospects – understanding your unique selling proposition, prospecting strategy & qualifying, document records, time management etc.
These 2 units focus specifically on the sales side of the role – in particular up-selling, generating and identifying lead opportunities.
General Elective Units – 4
- AURAFA003 Communicate effectively in an automotive workplace – communication styles, team communication, interpersonal behaviour etc.
- AURQA001 Contribute to quality work outcomes – team outcomes & cohesion, communication with management, identifying quality work practices etc.
- AURACA003 Build customer relations – needs, wants & demands, relationship management, building rapport etc.
- AURAFA001 Use numbers in an automotive workplace – maintain workplace records, calculations etc.
These 4 units focus more on skills necessary for all employees in the workforce and build a well-rounded general skill base.
Formed in 1999, Fusion Business College initially offered basic training courses to local dealerships and automotive brands in Adelaide. Today, Fusion Business College has expanded its reach to provide courses, not only Australia-wide, but across New Zealand, China and Asia-Pacific as well.
Fusion Business College still prides itself on its automotive prowess but has expanded its library to offer industry leading and highly regarded courses in Finance & Insurance, Management, Communication and Customer Service as well.
Students of Fusion Business College can enjoy a streamlined, smooth and simple approach to online study. Enjoy same day enrolment; interactive, innovative and practical course content; friendly and easily accessible support staff and learned and highly regarded industry leading training assessors, from a well-established college with close to 20 years industry experience.
To join our ever expanding student base call us today on 1300 807 177 or enrol in one of our innovative online courses.
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