Certificate IV in Cleaning Management

This qualification is for individuals working in the cleaning industry who already have a sound knowledge and well developed skills in a range of cleaning tasks. This person is usually responsible for planning cleaning activities, managing staff, overseeing work, providing quotations, providing customer support and liaising with customers. This person will also have operated in a range of general domestic and commercial cleaning environments like offices, hospitals, aged care facilities, shopping malls etc.

This cleaner is able to work alone and unsupervised and usually has responsibility for selecting the method of cleaning to be used and ensuring safe work practices at work sites.

On completion of the course participants will be able to:

• Organise and monitor cleaning operations
• Control the supply of resources to the work site
• Provide quotation for cleaning services
• Facilitate effective client and workplace relationships
• Manage risk
• Recruit, select and induct staff
• Analyse and present research information
• Organise meetings and manage projects

This certificate course provides the employability skills to
create a career in Business and be employed as a:

• Commercial Cleaner Manager
• Cleaning Franchise Manager
• Cleaning Operations Manager
• Supervisor Cleaner

Several methods of assessment are used in this course:

• Multiple Choice
• Written Assessment – short answer
• Project – Case Study, Scenario
• Observation Assessment
• Video to demonstrate practical skills