We've noticed this is not your region.
Redirect me to my region
What do you want to learn today?

Details

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others. Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Attend a 1-day Conflict Resolution Training Class, or have one of our professional trainers come to your workplace in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide or Perth.

Outline

Conflict Resolution Training Course - Lesson 1

Conflict – is it All Bad?

  • Welcome
  • What Do We Mean by Conflict?
  • The Basis of Conflict
  • Reflection

Conflict Resolution Training Course - Lesson 2

Understanding Your Response to Conflict

  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection

Conflict Resolution Training Course - Lesson 3

What Makes up Conflict?

  • From Wince to Scream
  • Filters
  • Emotions and Conflict
  • Reflection

Conflict Resolution Training Course - Lesson 4

How Managers Can Add to Conflict

  • Micromanagement
  • Poor Understanding
  • Vague Expectations
  • Setting Poor Standards
  • Reflection

Conflict Resolution Training Course - Lesson 5

Resolving Conflict Between Others

  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection

Conflict Resolution Training Course - Lesson 6

When Conflict Involves You

  • Conflict Mapping
  • Having a Balanced View
  • Overcoming Resistance to Meet
  • During the Meeting
  • Reflection

Conflict Resolution Training Course - Lesson 7

Implementing Agreements

  • Paying Attention
  • Follow-up Meetings
  • Reflection

Conflict Resolution Training Course - Lesson 8

Reflections

  • Create an Action Plan
Reviews
Be the first to write a review about this course.
Write a Review
Australia's Leading Training Solutions Provider

Welcome to pd training, we are an Australian-owned international training and professional services organisation. We have around 400 specialist trainers across Australia delivering thousands of courses each year in our 16 areas of specialty.

We provide industry-leading post course reinforcement, a training management system, world-class Personality Profiling, and support custom training roll outs across Australia and the world.

Professional Development Training provides Australia's leading and most comprehensive training solution. Learners receive our exclusive industry-leading post course reinforcement framework to help them beat the forgetting curve, and make the most of the training.

Management receive a range of benefits including a training management system that makes quoting, booking and reporting on training easier and faster than ever before.

PD Training
44 Market St, Sydney, Australia 2000
1300 121 4000
Sending Message
Please wait...
× × Speedycourse.com uses cookies to deliver our services. By continuing to use the site, you are agreeing to our use of cookies, Privacy Policy, and our Terms & Conditions.