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Are you seeking a competitive edge in gaining work in the diverse and dynamic retail industry?

Studying retail gives you the skills needed to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

In this course you will learn how to:

  • Sell products
  • Provide customer service
  • Ensure safety and security in a retail environment
  • Work with some independence under limited supervision
  • Monitor day-to-day workplace operations

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

Course Delivery

Outline

UNITS OF COMPETENCY

To complete this course you must demonstrate competency in a total of 13 units. These units have been selected to give you the most comprehensive overview of skills required in retail settings at an entry level.

Core Units

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety

Elective Units*

  • CHCDIV001 Work with diverse people
  • SIRRINV001 Receive and handle retail stock
  • SIRXHWB001 Maintain personal health and wellbeing
  • SIRXIND002 Organise and maintain the store environment
  • SIRXIND003 Organise personal work requirements
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Asset College is a registered training organisation (RTO # 31718) delivering nationally recognised qualifications across Australia.

Our name comes with a story and people regularly ask “Why ASSET?” or “What does ASSET train?” The short answer is easy “We train people because people are Assets!”

The more detailed explanation of how our name came about is two-fold: Firstly, the greatest asset in any business is its people; no matter what business you look at, the expertise and personality of the staff make that business what it is. Reputation can be gained or lost on product quality but more so by the service, skill and efficiency of the staff that work in the business. Secondly, your knowledge and skills are what make you an asset to current/future employers as well as the colleagues, customers, suppliers and others that you work with. All knowledge and skills are learnt then practised; if you invest in your learning then you will increase your ‘asset’ value, hence our slogan “Knowledge is your greatest asset!”

Over a decade on from choosing our business name, Asset College has helped tens of thousands of people and businesses to improve their knowledge and skills. The name “ASSET” is widely recognised as a quality training provider thanks to the continually improving knowledge and skills of the ASSET Team. ...

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