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If you’re currently excelling in a customer service role and are looking for a career boost, the Certificate IV in Customer Engagement is for you.

In this course you will take your existing customer service skills to now learn how to guide and train staff members in effective customer service techniques in a supervisory role.

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Course Delivery

Outline

Core Units

  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBLED401 Develop teams and individuals
  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective Units*

  • BSBCUE403 Schedule customer engagement activity
  • BSBCUS402 Address customer needs
  • BSBCUS403 Implement customer service standards
  • BSBHRM405 Support the recruitment, selection and induction of staff
  • BSBINM401 Implement workplace information system
  • BSBINN301 Promote innovation in a team environment
  • BSBLDR402 Lead effective workplace relationships
  • BSBMGT401 Show leadership in the workplace
  • BSBMGT403 Implement continuous improvement
  • BSBPMG522 Undertake project work
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Asset College is a registered training organisation (RTO # 31718) delivering nationally recognised qualifications across Australia.

Our name comes with a story and people regularly ask “Why ASSET?” or “What does ASSET train?” The short answer is easy “We train people because people are Assets!”

The more detailed explanation of how our name came about is two-fold: Firstly, the greatest asset in any business is its people; no matter what business you look at, the expertise and personality of the staff make that business what it is. Reputation can be gained or lost on product quality but more so by the service, skill and efficiency of the staff that work in the business. Secondly, your knowledge and skills are what make you an asset to current/future employers as well as the colleagues, customers, suppliers and others that you work with. All knowledge and skills are learnt then practised; if you invest in your learning then you will increase your ‘asset’ value, hence our slogan “Knowledge is your greatest asset!”

Over a decade on from choosing our business name, Asset College has helped tens of thousands of people and businesses to improve their knowledge and skills. The name “ASSET” is widely recognised as a quality training provider thanks to the continually improving knowledge and skills of the ASSET Team. ...

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