BSB30215 Certificate III in Customer Engagement
Details
What keeps customers coming back to a business and what makes them want to refer a business to their family and friends? The customer service they received of course!
Employees that are able to communicate well with customers stand out above the rest. They strive to create exceptional experiences for those that step foot into their storefront or interact with them online.
Employers are always on the lookout for people who can acquire great product knowledge, handle complaints effectively and in turn, wow their customers. You can learn all of these skills with a Certificate III in Customer Engagement.
Government funding for BSB30215 Certificate III in Customer Engagement is available for eligible participants under the Certificate 3 Guarantee Program. For more information and eligibility requirements, please click here.
Course Delivery
Outline
To complete this course you must demonstrate competency in a total of 12 units. These units have been selected to give you the most comprehensive overview of customer service requirements at an entry level.
Core Units
- BSBCUE301 Use multiple information systems
- BSBCUE307 Work effectively in customer engagement
- BSBCUE309 Develop product and service knowledge for customer engagement operation
- BSBCUS301 Deliver and monitor a service to customers
Elective Units*
- BSBADM307 Organise schedules
- BSBCMM301 Process customer complaints
- BSBFLM303 Contribute to effective workplace relationships
- BSBWOR203 Work effectively with others
- BSBWOR301 Organise personal work priorities and development
- BSBWHS201 Contribute to health and safety of self and others
- BSBDIV301 Work effectively with diversity
- BSBWRT301 Write simple documents
Our name comes with a story and people regularly ask “Why ASSET?” or “What does ASSET train?” The short answer is easy “We train people because people are Assets!”
The more detailed explanation of how our name came about is two-fold: Firstly, the greatest asset in any business is its people; no matter what business you look at, the expertise and personality of the staff make that business what it is. Reputation can be gained or lost on product quality but more so by the service, skill and efficiency of the staff that work in the business. Secondly, your knowledge and skills are what make you an asset to current/future employers as well as the colleagues, customers, suppliers and others that you work with. All knowledge and skills are learnt then practised; if you invest in your learning then you will increase your ‘asset’ value, hence our slogan “Knowledge is your greatest asset!”
Over a decade on from choosing our business name, Asset College has helped tens of thousands of people and businesses to improve their knowledge and skills. The name “ASSET” is widely recognised as a quality training provider thanks to the continually improving knowledge and skills of the ASSET Team. ...
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