BSB20215 Certificate II in Customer Engagement
Details
Certificate II in Customer Engagement is the perfect entry-level qualification for those interested in customer service. Every business needs employees who can create amazing experiences for their customers!
This course can increase your employability skills as you learn how to effectively communicate across a number of channels and gain the ability to be exceptionally organised at work.
In these roles, you will interact with customers under direct supervision of a Manager. You would be required to communicate with and respond to customers’ requests and capture this data so it can be used to increase sales.
Course Delivery
Outline
To complete this course you must demonstrate competency in a total of 9 units. These units have been selected to give you the most comprehensive overview of customer service at a junior level.
Core Units
- BSBCUE203 Conduct customer engagement
- BSBCUE205 Prepare for work in a customer engagement environment
- BSBCMM201 Communicate in the workplace
Elective Units*
- BSBCUS201 Deliver a service to customers
- BSBITU213 Use digital technologies to communicate remotely
- BSBWHS201 Contribute to health and safety of self and others
- BSBWOR203 Work effectively with others
- BSBINN201 Contribute to workplace innovation
- BSBWOR202 Organise and complete daily work activities
Our name comes with a story and people regularly ask “Why ASSET?” or “What does ASSET train?” The short answer is easy “We train people because people are Assets!”
The more detailed explanation of how our name came about is two-fold: Firstly, the greatest asset in any business is its people; no matter what business you look at, the expertise and personality of the staff make that business what it is. Reputation can be gained or lost on product quality but more so by the service, skill and efficiency of the staff that work in the business. Secondly, your knowledge and skills are what make you an asset to current/future employers as well as the colleagues, customers, suppliers and others that you work with. All knowledge and skills are learnt then practised; if you invest in your learning then you will increase your ‘asset’ value, hence our slogan “Knowledge is your greatest asset!”
Over a decade on from choosing our business name, Asset College has helped tens of thousands of people and businesses to improve their knowledge and skills. The name “ASSET” is widely recognised as a quality training provider thanks to the continually improving knowledge and skills of the ASSET Team. ...
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