Conflict Resolution E-Learning Certificate Course
Details
On successful completion students will receive a Certificate of Achievement from the Conflict Resolution Network.
Based on over twenty years of training and developing the most appropriate programs for many different contexts, the course content is current with the latest developments in delivering online adult education. The course has been designed by founder of the Conflict Resolution Network, Helena Cornelius (Psychologist); Helena is co-author of Everyone Can Win and author of The Gentle Revolution.
Course Delivery
Outline
How can we solve this as partners rather than opponents?
Transform problems into creative opportunities.
Develop communication tools to build rapport. Use listening to clarify understanding.
Apply strategies to attack the problem not the person.
Eliminate “power over” to build “power with” others.
Express fear, anger, hurt and frustration wisely to effect change.
Name personal issues that cloud the picture.
Define the issues needed to chart common needs and concerns.
Design creative solutions together.
Plan and apply effective strategies to reach agreement.
Help conflicting parties to move towards solutions.
Try to see the problem from a range of viewing points, other points of view and wider perspectives. Respect and value differences. Consider the wider context, the longer term, and reflect on what you can and cannot change
Speaker/s
Special Offer
We aim to make CR skills, strategies and attitudes universally accessible. Therefore we offer free training material on our website and most CRN literature can be freely reproduced.
We research, develop and disseminate the theory and practice of Conflict Resolution (CR) throughout a national and international network. Why? Because CR skills build stronger and more unified organisations and more rewarding relationships
