Advanced Skills for Elite Personal Assistants and Executive Assistants
Details
The Advanced Skills for Elite Administrative and Executive Assistants training course teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.
After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the manager’s working style, the capability to represent your manager if necessary, office and people management skills, meeting scheduling, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.
Our Advanced Skills for Elite Personal Assistants and Executive Assistants professional development training courses are available Australia-wide including Sydney, Parramatta, Melbourne, Brisbane, Canberra, Adelaide, and Perth or online.
Outline
The Advanced Elite PA and EA
- Welcome
- Role Defined
- Competencies of an Elite PA/EA
- Reflection
Working with your Manager
- LDP Review – Communication Evolution Tool
- Ok so that’s thinking and doing…. How about communicating?
- Adjusting your style for a better approach:
- Reflection
Handling Difficult and Demanding People in the workplace
- Four General Intents Shaping Behaviour
- What drives Behaviour
- Coping techniques for Difficult and Demanding Managers
- 7 Types of Difficult Managers and Colleagues to Manage
- Reflection
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
- Should I negotiate or say NO to the task
- Should I say YES to the person but NO to the task
- Reflection
Managing the Office
- Delegation below, sideways and upwards
- 10 Rules for Successful Delegation
- 1. Determine what can be delegated
- 2. Pick the right person
- 3. Explain why you are delegating
- 4. Be specific be SMARTER
- 5. Set them up for success
- 6. Touch base
- 7. Don’t micromanage
- 8. Offer feedback/Ask for feedback
- 9. Say thanks – Be patient
- 10. Don’t over delegate
- Delegating to Profiles
- Reflection
Social Media Management
- 9 Steps to help you manage social media
- How Often:
- Dealing with negative comments:
- Do I need to check with anyone?
- If in doubt, don’t post it!!!
- Using photos/videos – rules
- Sharing Information:
- Engagement:
- Monitoring:
- Physical Posting vs Auto Posting:
- Reflection
Work – Life Balance
- Distress versus Eustress?
- Causes of Stress
- 4 Major Signs and Symptoms of Stress
- Are you fueling the fire?
- Control your Cortisol
- Mindfulness
- Reflection
Reflections
- Create an Action Plan
- Accountability = Action
Welcome to pd training, we are an Australian-owned international training and professional services organisation. We have around 400 specialist trainers across Australia delivering thousands of courses each year in our 16 areas of specialty.
We provide industry-leading post course reinforcement, a training management system, world-class Personality Profiling, and support custom training roll outs across Australia and the world.
Professional Development Training provides Australia's leading and most comprehensive training solution. Learners receive our exclusive industry-leading post course reinforcement framework to help them beat the forgetting curve, and make the most of the training.
Management receive a range of benefits including a training management system that makes quoting, booking and reporting on training easier and faster than ever before.
