Details
Receptionist Skills Training
https://www.paramountplus.com.au/training/receptionist-training/#public-courses
About Receptionist Skills Training Sessions
The Receptionist is the first person who deals with any calls or business for your company and as such, should be provided the tools and solutions they need for them to boost their performance in addition to skills when it comes to dealing with clients both personal or over the phone. This one-day training will provide solutions and supply new techniques so you'll be able to communicate better. Part of the training include mastering body language and emotions, perception, recollection of names and even faces, as well as dealing with stress. Since this is a customized training format, you'll also learn from the experiences of others and discuss solutions that will increase your skills at work.
Receptionist Skills Training Summary
The position of the Receptionist is an significant role in a company and may also be a source of anxiety occasionally. In this session, we'll help you develop attitude, communication skills, managing of irate and complaining customers, controlling emotions, and other abilities that all receptionists must possess. You will also receive the training on how to manage difficult people, learn the art of multi-tasking efficiently, and other elements that are necessary in a Receptionist. If your organization is in need of a superb secretary then this training or workshop is for you. Call us today to find out more.
Receptionist training options in most major cities Adelaide, Canberra, Sydney, Parramatta, Gold Coast, Perth, Brisbane, Darwin
https://www.paramountplus.com.au/training/receptionist-training/#public-courses
About Receptionist Skills Training Sessions
The Receptionist is the first person who deals with any calls or business for your company and as such, should be provided the tools and solutions they need for them to boost their performance in addition to skills when it comes to dealing with clients both personal or over the phone. This one-day training will provide solutions and supply new techniques so you'll be able to communicate better. Part of the training include mastering body language and emotions, perception, recollection of names and even faces, as well as dealing with stress. Since this is a customized training format, you'll also learn from the experiences of others and discuss solutions that will increase your skills at work.
Receptionist Skills Training Summary
The position of the Receptionist is an significant role in a company and may also be a source of anxiety occasionally. In this session, we'll help you develop attitude, communication skills, managing of irate and complaining customers, controlling emotions, and other abilities that all receptionists must possess. You will also receive the training on how to manage difficult people, learn the art of multi-tasking efficiently, and other elements that are necessary in a Receptionist. If your organization is in need of a superb secretary then this training or workshop is for you. Call us today to find out more.
Receptionist training options in most major cities Adelaide, Canberra, Sydney, Parramatta, Gold Coast, Perth, Brisbane, Darwin
Outline
Subjects Covered in the Receptionist Skills Training Session:
The units which are covered in this training session will give you the skills and techniques to meet the needs of individuals and be able to provide exemplary professional customer service for a Receptionist.
Greeting/building rapport within seconds
The Way to screen calls correctly
Answering machines methods
Receiving and making calls
Professional telephone skills
Complaint handling/ disarming clients
Collecting messages correctly
Communicating in the workplace
Vocal use/word importance
Responsibilities and duties
Participate in workplace safety procedures
Process and maintain workplace information
Deliver a WOW service to clients
Questioning techniques
Telephone essentials- Tips to increase performance
Essential reception skills
Body language signals
The units which are covered in this training session will give you the skills and techniques to meet the needs of individuals and be able to provide exemplary professional customer service for a Receptionist.
Greeting/building rapport within seconds
The Way to screen calls correctly
Answering machines methods
Receiving and making calls
Professional telephone skills
Complaint handling/ disarming clients
Collecting messages correctly
Communicating in the workplace
Vocal use/word importance
Responsibilities and duties
Participate in workplace safety procedures
Process and maintain workplace information
Deliver a WOW service to clients
Questioning techniques
Telephone essentials- Tips to increase performance
Essential reception skills
Body language signals
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About Paramount Training & Development. We deliver training Australia wide for airline companies, retail stores, office managers, media, hospitality, building material suppliers, motor vehicle dealers, telecommunication leaders, mining organisations, transportation, government departments and many more. Our training sessions can be structured for both small or large companies and groups.
Our Business Development Manager offers a strong background of expertise in the Retail Sector, Financial Services, Education, Photography, Manufacturing and Consumer Products as well as considerable knowledge and experience within a variety of other industries.
Our Business Development Manager offers a strong background of expertise in the Retail Sector, Financial Services, Education, Photography, Manufacturing and Consumer Products as well as considerable knowledge and experience within a variety of other industries.
