Certificate in Credit Collection (In-house Course)
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TKI Skills Academy
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Certificate in Credit Collection - Kuala Lumpur
In-House Course
Learning objectives
In-House Course
Learning objectives
- Discover what collections really is about when you learn the Standards of the Profession;
- Communicate simply and effectively with the written and spoken word on sometimes delicate and difficult subjects;
- How to grapple and overcome ANY excuse your client will use for delay of payment in full;
- How to work with your sales team;
- Tailor your approach to specific customers and types of customers;
- Master key negotiation skills to shorten the collection timeline.
- Learn why writing the best letter or email does not matter if you don’t follow five key guidelines first;
- Find out and create your list of words and phrases to avoid;
- Discover and develop a special voice to use when talking to your customer on the telephone;
- Find out the two major mistakes made in the collection business – sometimes by seasoned professionals who should know better;
- Determine why your customers are not paying you on time, as agreed;
- Learn how to write an effective e-mail or letter, including words and phrases to avoid;
- Set up your guidelines for training or re-training your collection team to quickly bring them to a high level of performance.
Outline
Sessions:
The process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:
- Standards of professional collections
- Powerful collection letters and emails
- Three phases of a call or personal visit
- Resolve excuses
- Lies
- Deal with the most difficult of customers
- Improve productivity
- Develop a special collection voice
- Tailor your approach to types of customers
- Collect using social media
- Working with your sales team
- Develop a collection team
- Measure, motivate and reward
- Credit & collections as a profit center
- Why borrowers are not paying you
- The cutting edge
- Negotiations
The process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:
- Certificate of Attendance: after participating at the 2 days of on-site training course;
- Certificate in Credit Collection: after you have successfully completed all of the 3 stages of the learning experience.
Special Offer
Organize this training course in-house
If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided to request a customized offer from one of our training solution specialists.
Call us and we will assist you through the registration process.
If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided to request a customized offer from one of our training solution specialists.
Call us and we will assist you through the registration process.
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We created the Academy to help organizations reach peak performance through better-skilled professionals operating more mature organisational capabilities. Skills and overall business acumen such as effective communication, data analysis, emotional intelligence, risk management, and innovationare a proven ingredients of professional and organisational success.
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