Effectively Managing People and Teams

This intensive 2-day program is designed to provide individuals with the skills and techniques necessary in their transition to a management role.

The adjustment from being managed to ‘being the manager’ is the biggest challenge in today’s demanding business environment. With the diverse mix of generations in the workforce, the ability to bring people together, maintain motivation, address performance and deliver results is a challenge that cannot be underestimated.

Learn how to create, empower and lead a cohesive team to achieve results through delegation, coaching, effective prioritisation and able decision-making.

You’ll learn how best to approach each individual in your team – and how to juggle the multiple demands on you as a manager, whilst maintaining the focus on the efforts of both you and your team.

Develop a greater level of personal effectiveness in the performance of your management role through a better understanding of your personal communication style and how to influence others to achieve desired outcomes.

Become more confident in confronting difficult people and situations and learn to resolve problems quickly whilst building sustainable and beneficial relationships with both internal and external stakeholders.

Armed with a portfolio of management techniques, you will return to your workplace well-equipped to build on your strengths as a manager, and to identify areas where you can improve both your efficiency and your working relationships.

For more information and discounts, please contact Sushil on 02 9080 4395 or email us at [email protected]

The role of a manager

• Identify the attributes of a competent manager
• Define the expectations of your role from your peers, subordinates and seniors
• Opportunities and limitations – where does my role stop and my manager’s start?
• What needs to change
• Effective delegation
• Typical challenges and anxieties during early stages of transition
• Your learning curve
• Building and managing new relationships

Practical activity:

• Defining my role as manager, identifying differences in past and present expectations.
• Develop your personal delegation plan

Building a supportive, productive team

• Attributes and components of a successful team
• Recruiting the right team members
• Matching organisational needs with skill sets
• Understanding behavioural characteristics of personality types
• Team dynamics

Practical activity:

• Analysis of team models, assess your current team strengths and weaknesses, group review of case scenarios

Managing & motivating the team

• Establishing boundaries and expectations
• Maintaining motivation of individuals within your team
• Creating a cohesive team culture
• Managing team performance
• Learning to address ‘change fatigue’
• Managing vs Doing – art of delegation – getting things done through others

Practical activity:

• Develop workable group and individual strategies to maintain motivation across diverse teams to build a strong performance culture.

Retaining & developing people

• Foster accountability and empower your team
• Mentoring or coaching – what do your team members need?
• Understanding different adult learning styles
• One size doesn’t fit all – formulate learning and development pathways
• Managing diversity within the team

Practical activity:

• Manage diversity across the generations, develop pathways for the team

Effective communication and communicating ‘change’ with your team

• Listening and questioning skills
• Developing an assertive and influential communication style
• The principles of effective negotiation
• Communicating with 2way feedback
• Communicating change with your team

Practical activity:

• Domino questioning principles, exercise in communicating feedback

Competent problem solving & decision making

• Develop confidence with crucial confrontations and conversations
• Adopting a problem solving approach
• Making decisions and managing consequences
• Managing politics
• Handling grievances
• Doing the ‘tough’ stuff – taking action and making difficult decisions
• Conducting disciplinary proceedings

Practical activity:

• Case scenarios and group role plays, identify difficult situations in the workplace and development of action plans

Mastering workflow & productivity

• Task organisation and execution
• Managing your workflow and productivity
• Prioritisation methods
• Managing other people’s priorities
• Personal habits that hinder

Practical activity:

• Prioritisation exercise, self audit of personal effectiveness

Action orientated meetings that actually deliver results

• The real role of a Chair
• Using an agenda
• Positive and objective participation

Personal action plan

• Conduct self analysis based on learnings
• Devise a personal action plan to start making real and implementable changes to make a difference

Brisbane // 7-8 Nov 2017
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC10BR. Expires by 29 Sep 2017.
Early Bird rate: $2,095. Expires by 20 Oct 2017.
Standard rate: $2,195.

Melbourne // 14-15 Nov 2017
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC10ME. Expires by 6 Oct 2017.
Early Bird rate: $2,095. Expires by 27 Oct 2017.
Standard rate: $2,195.