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Developing Professional Assertiveness & Confidence

Training by  Informa Australia
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On-Site / Training

Details

Your ability to communicate your ideas, get your point across, lead your teams or simply maintain professional credibility can mean the difference between success and failure.

Competition is fierce in the business world and if you can have more and better professional tools, know how and when to use them, you will enhance both your career satisfaction and prospects. That is precisely what this interactive course is designed to do.

This course will provide the tools needed to improve performance in areas of: self belief; self-confidence; communicating; business language; listening; questioning; dealing with difficult people; influence; persuasion; professional presence; personal power; and more.

The focus of this course is on practical outcomes rather than academic learning. It also includes self-evaluation, group discussion, practical activities, practice techniques, checklists and action plans designed to facilitate change-oriented learning, for effective and immediate integration and application in your professional life.

For more information please contact us on 02 9080 4028 or email us at [email protected]

Outline

THE CONTEXT OF PERSONAL-SELF ANALYSIS

Establishing where you could benefit from increased confidence

  • Identifying personal objectives and outcomes
  • Identifying key scenarios in which you would like to develop greater confidence and assertiveness
  • Identifying personal barriers to success
  • What aspects of your behaviour/communication should you change?

Enhancing self-esteem, self belief & self image

  • Being authentic to yourself
  • Overcoming self-imposed barriers and limitations
  • Understanding how your values and beliefs affect your performance
  • Recognising the impact of self-talk
  • Changing from negative to positive thinking
  • Conquering fear, anxiety and anger
  • Practical steps to increasing your self-confidence
  • Turning your intentions into actions
  • Enhancing and building an energised self-belief
  • Building a confident and assertive behaviour style

Professional presence & personal power

  • Understanding the power of first and lasting impressions
  • Utilising professional image as a communication tool
  • The importance of being congruent – ensuring your verbal and non-verbal communication projects confidence, credibility and assertiveness
  • Harnessing your resources to increase your professional presence

 THE CONTEXT OF THE WORKPLACE

Communicating with confidence & assertiveness

  • What actually is communication?
  • Assessing your own communication style
  • Recognising the communication styles in your organisation
  • Assessing your natural communication strengths
  • Making sure people receive your intended message
  • Understanding how others influence and change our behaviour
  • Positive language patterns
  • Assertive language, effective voice, active listening, powerful questioning
  • Developing confident body language
  • Looking, sounding and speaking with greater confidence
  • Addressing emotions in the workplace
  • How to say ‘no’ assertively and without losing your job or your friends!

Effective business & professional conversations

  • Developing convincing business dialogue
  • Knowing your rights
  • Promoting your leadership strengths
  • Projecting confidence in challenging situations
  • Reviews
  • Meetings
  • Presentations
  • Networking

Developing your assertiveness skills

  • Key principles of assertiveness
  • Differentiating between assertiveness and aggression
  • Understanding negotiation skills
  • Making effective decisions
  • Powerful conversations
  • Increasing your influence and persuasion skills

Assertiveness & aggression at work

  • Defining assertiveness and aggression
  • Why are some people “assertive” when others are considered “aggressive”
  • The key differences in a business context
  • What is and is not acceptable in the workplace
  • Being assertive without being aggressive
  • Techniques for effective assertive communication
  • Getting your views, ideas and objectives across in an assertive way
  • Understanding the principles of influence and persuasion

Dealing with difficult behaviour & situations

  • What defines difficult characteristics/behaviour?
  • Understanding emotions and feelings and why these differ between peers
  • Facing and controlling fear and negative emotions
  • Understanding why certain people and situations drain your energy and effectiveness, and strategies for overcoming this
  • Recognising and dealing with intimidation and criticism confidently
  • Direct and constructive feedback – giving and receiving
  • Preparing effective solutions for difficult situations
  • Moving from the negative to the positive, satisfying both parties
  • Employing key principles of conflict resolution
  • Negotiating a win-win solution to a variety of challenges

THE CONTEXT OF THE BUSINESS ARENA

Understanding the business & professional context

  • How business objectives impact you
  • Understanding your personal behavioural style and how you relate to others
  • Understanding different behavioural models
  • What causes people to behave the way they do in a range of professional contexts
  • How behaviour from clients, customers and colleagues causes us to react in different ways
  • How conditioning and beliefs affect our behaviour in certain scenarios
  • How to use this information to change your attitude and behaviour from tomorrow
LEARNING TRANSFER: TAKING WHAT YOU’VE LEARNT BACK TO THE WORKPLACE

Developing your personal action plan for professional confidence & assertiveness

  • How will you use the techniques and principles professionally?
  • Identifying key issues and challenges
  • Rehearsing success and increasing confidence
  • Deciding how, when and where to take action
  • Establishing plans for your long term personal and professional development
  • Your immediate plan of action starting the day you get back to work

Speaker/s

Peter Giutronich

Peter is a dynamic corporate trainer with 25 years experience in the field of personal and professional growth. Graduating with a double degree in Law and Commerce, Peter worked in the corporate world for 10 years before training in the Hoffman process. This internationally accredited psychotherapeutic program offers extraordinary potential in assisting individuals toward positive life changes.

Peter subsequently established a private consulting practice in Sydney, developing cultural change programs for groups and organisations. In doing so, Peter began to facilitate organisation change, and became keenly aware that change often fails due to ineffective communication and role modeling by leaders. Good personal leadership drives effective corporate leadership that in turns drives a productive and constructive culture.

Having seen, first-hand and consistently, the importance of effective leadership to successful organisation change, Peter now specialises in individual leader development. “Whenever I see outstanding corporate performance I see outstanding leadership”.

An engaging presenter, he focuses on observable and measurable change across the full complement of executive behaviours: effective communication, persuasion and influence, vision and goal setting, team building, performance management, conflict resolution and mediation.

Through his experience as a personal development consultant, Peter is skilled at perceiving potential obstacles for new and developing leaders and helping those individuals renounce and overcome those behavioural challenges. Peter’s perceptions are verified through his qualified use of tools including Human Synergistics LSI, Emotional Intelligence, the Enneagram and DISC. He uses these instruments to raise awareness, understanding and growth. Peter’s programs empower individuals and groups to surface, discuss and resolve root causes of unhelpful behaviours, including resistance to change, team dysfunction, and poor motivation.

Peter’s consultancy work involves mentoring, coaching, and delivering workshops with senior management, in which he imparts skills that senior executives can then pass on down the line. His engagements have involved a variety of workplaces. Clients range from new companies keen to begin their initiatives with clear goals and behavioural implementation pathways, to organizations where the culture is entrenched and suboptimal behaviours seem intractable. Peter has worked with a variety of NGO’s and assisted their Boards and their Executive in developing strategy and structure for their ongoing operation. Peter has also been working for some years in the resource sector, which has led him to focus on safety leadership and the importance of cultural norms and individual personal responsibility. He is particularly interested in the link between ones’ beliefs and thinking and ones’ behaviour. This has led to significant improvements in the safety records of the companies for which he works.

Peter has clients across a wide spectrum of industry, both in Australia and internationally. He is currently involved with the Resource Sector, Government agencies, small business, NGOs and multinational corporations including Anglo Gold Ashanti, Banker Trust, Westpac, AAMC, Exxon Mobil, NSW Department of Education and Training, Liverpool Hospital, Pillar Administration, Leo Burnett Australia, St Anthony Family Care, The Holdsworth Community Centre, Northcott Society and L’Oreal Australia.

Special Offer

Perth // 27-28 July 2017
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC02PE. Expires by 16 June 2017.
Early Bird rate: $2,095. Expires by 7 July 2017
Standard rate: $2,195

Sydney // 24-25 August 2017
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC02SY. Expires by 14 July 2017.
Early Bird rate: $2,095. Expires by 4 August 2017
Standard rate: $2,195

Brisbane // 21-22 September 2017
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC02BR. Expires by 11 August 2017.
Early Bird rate: $2,095. Expires by 1 September 2017
Standard rate: $2,195

Melbourne // 23-24 November 2017
Super Early Bird rate: $1,895 (Save $300 + GST). Use code P17GC02ME. Expires by 13 October 2017.
Early Bird rate: $2,095. Expires by 3 November 2017
Standard rate: $2,195

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Informa Australia is the nation’s leading event organiser. Our events comprise of large scale exhibitions, industry conferences and highly specialised corporate training.

Our professional training courses are stimulating, comprehensive and well structured, allowing attendees to enhance their professional development and build capability that is unique to their chosen fields. Informa training courses are delivered by renowned industry experts and thought leaders with extensive practical experience.

Whether you have one person, handful of people, or an entire division needing skills development, our learning programmes will help meet the development needs of your work force.

We are based in Sydney’s CBD and employ around fifty staff. We are part of the global Informa Group PLC, listed on the London Stock Exchange (INF).

Informa Australia Pty Ltd.
Level 18, 347 Kent St
Sydney NSW 2000 Australia
[email protected]
www.informa.com.au
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