Crowd Controller

A crowd controller keeps order in a public place by:

• screening the entry of people into a place

• monitoring or controlling the behaviour of people in a place

• removing people from a place.

For example, a hotel security guard needs a crowd controller licence but an usher does not.

Fingerprinting

All security providers must be fingerprinted by the Queensland Police Service. After you´ve lodged your application, you will receive a letter from the Office of Fair Trading that details the process for having your fingerprints taken.

Training requirements for a new licence

To qualify for an unrestricted crowd controller licence, you must successfully complete the following competency units from the CPP07 Training Package

Training Units.

• CPPSEC2001A   Communicate effectively in the security industry

• CPPSEC2002A   Follow workplace safety procedures in the security

• CPPSEC2003B   Work effectively in the security industry

• CPPSEC2005A   Work as part of a security team

• CPPSEC2006B   Provide security services to clients

• CPPSEC2011B   Control access to and exit from premises

• CPPSEC2012A   Monitor and control individual and crowd behaviour

• CPPSEC2014A   Operate basic security equipment

• CPPSEC2015A   Patrol premises

• CPPSEC3002A   Manage conflict through negotiation 

• CPPSEC3003A   Determine response to security risk situation

• CPPSEC3007A   Maintain security of environment

• CPPSEC3013A   Control persons using empty hand techniques

• HLTFA311A        Apply first aid