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Details

Once Customer Service was the responsibility of a single department, but in today’s business world we must all give great customer service, no matter what we do or what department in the company we work.

Suitable for anyone with customer contact.

Key outcomes

From this course, all participants will gain the following:

  • An understanding of the importance of a customer service attitude
  • How to create positive relationships with customers
  • How to be a customer service champion
  • How to deal with difficult customers
  • How to take things professionally not personally
  • Excellent telephone skills
  • An understanding of the body language of customer service
  • How to create sales opportunities through delivering excellent customer service
Our method

As with all AISS Training Courses, the course will be highly interactive, engaging and practical. We will use practical examples from your workplace to build your learning around.

Benefits

The benefit to anyone attending this course will be stronger relationships with customers, leading to higher customer satisfaction and increased customer loyalty, creating an excellent return on investment for the company.

Course inclusions
  • Meet and greet in the lobby, before the start of your course
  • Purpose built training rooms (with natural daylight and blinds)
  • Printed course-specific manual
  • Continuous Espresso coffee, selection of teas and biscuits served in the communal break out area, available throughout your training day
  • Daily rotation of 2 menu items for morning tea and lunch
  • Communal breakout area to relax/unwind in your course’s allotted breakout times
  • Water and selection of flavoured Mentos
  • Notepad & pen provided for your training
Reviews
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At the Australian Institute of Soft Skills Training, we provide real training for real people.

We have chosen the most important soft skills courses, have a look at the courses below to see how we can improve your communications in this important area.

Our training style and courses are unique – we offer training that is designed to give you:

  • Instant skills
  • Instant tools
  • Instant know-how

So when you return to your workplace you will be able to put your new-found skills to work immediately and improve your overall performance, communication and culture.

All our courses are practical, easy to understand and designed to deliver results, without the need for massive academic input or a long drawn out training program.

We get that not everybody wants to spend their training course glued to a PowerPoint or having to decipher university grade language. That’s why you won’t find death by PowerPoint at our training course, participant interaction and hands on experience is what we will give you.

Visit us at www.aisstraining.com.au 

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