Outsourcing - A Practical Approach

ADVANCED

Outsourcing - a practical approach

Explore the logic that underpins a decision to outsource or not.

The workshop aims to develop participants capability for pursuing the outsourcing or sharing of services and achieving better value for money. The decision to outsource must be based on a sound rationale strategically. Explore the decision from a variety of perspectives and follow the process once the decision has been taken to proceed. The workshop will examine the strategic, commercial and change management issues raised as a result of an outsourcing decision from an executive perspective.

1 DAY COURSE

LEARNING OUTCOMES

Our practical one-day course will equip you with the knowledge and tools to:

• Describe the end-to-end outsourcing process in terms of key activities and tools.
• Evaluate the 'do or contract' decision using a number of perspectives to validate the strategic logic of outsourcing.
• Define service standards and costs at required and affordable levels, based on current business priorities rather than historical choices.
• Manage the procurement process to locate, evaluate and select a suitable service provider.
• Describe the options for contractual mechanisms to deliver the services and describe the change management requirements to transition to a new provider.

BENEFITS OF ATTENDING

• Increased confidence in robust and defensible decisions to insource/outsource.
• More effective commercial processes to identify and negotiate terms with an incoming provider.
• Lowers the likelihood of the process of outsourcing will fail to realise the benefits identified in the business case.

COURSE OVERVIEW

1 - A practical approach to outsourcing

2 - An overview of the outsourcing process

3 - Base-lining current service standards and costs

4 - Benchmarking - what is the commercial opportunity in terms of service and costs?

5 - What service standards do we need? What cost structure can we afford?

6 - What is the strategic logic of outsourcing a project? Practical go/no go gates

7 - Burying the past, matching the present or accessing the future? The 'do or contract?' decision

8 - Sourcing potential providers & structuring a commercial contract to realise the benefits

9 - Managing the transition between internal/external stakeholders

AUDIENCE

This workshop will be of benefit to executives considering reviewing a function currently in-sourced and wanting to explore outsourcing to another provider as an alternative.