Stakeholder Influencing - Engaging Stakeholders for Improved Relationships

INTERMEDIATE

Stakeholder Influencing and Management

Manage stakeholders to realise planned project outcomes.

The workshop aims to develop the participant's capability to build more effective stakeholder relationships working along the supply chain. Explore practical tools, techniques and skills to influence stakeholders and align them to project goals and objectives.  Examine a variety of approaches to identify, analyse, engage and build relationships with stakeholders.

1 DAY COURSE

LEARNING OUTCOMES

Our practical one-day course will equip you with the knowledge and tools to:

• Develop practical approaches to stakeholder identification and segmentation as a prelude to designing appropriate relationships with stakeholders.
• Engage with and influence a range of stakeholders dealing with their questions and objections around participation in a project.
• Deploy practical tools to define roles and responsibilities to ensure potential for role ambiguity is minimised.
• Develop communication programmes to both 'push' information and allow stakeholders to 'pull' information on the project/category aligned to their needs and expectations.
• Develop the capability to influence both upwardly and laterally to lobby and influence governance groups and senior managers to align them to project goals and recommendations.

BENEFITS OF ATTENDING

• Increased confidence in identifying and engaging stakeholders and diagnosing the role they will play in the project.
• More effective in influencing stakeholders and dealing with conflict, disagreements on direction and challenges to support for the project.
• Lowers the likelihood of conflict with stakeholders or project delays due to loss of engagement or disagreement on direction or choices being made.

COURSE OVERVIEW

1 - Stakeholder influencing and management

2 - How to identify stakeholders

3 - Profiling stakeholders and their likely interest

4 - Engaging stakeholders and building rapport

5 - Influencing stakeholders and dealing with objections

6 - Managing 'turf wars' and role conflict

7 - Designing communication programmes

8 - Managing upwardly; dealing with your manager, governance groups and the senior leadership team

9 - Building and regaining trust and other challenges

AUDIENCE

This workshop will be of benefit to practitioners involved in managing categories, projects, contracts and suppliers who are required to manage stakeholders in order to realise planned project outcomes.  This includes resource managers, service delivery managers, contract managers, category managers and procurement professionals.