Specification Writing - The Secret of Successful Spec's & Scope's...
Details
INTERMEDIATE
Specification Writing for Services
Improve capability to design and draft specifications for services.
The workshop aims to equip the participant with the tools and underpinning knowledge to develop and draft specifications to enable better outcomes from their contracts for service delivery.
Outline
1 DAY COURSE
LEARNING OUTCOMES
Our practical one-day course will equip you with the knowledge and tools to:
- Demonstrate capability to design and draft appropriate specifications.
- Identify key drivers affecting the quality of services and mechanisms to reduce the incidence of quality gaps in service performance.
- Draft specifications in clear language, using appropriate sentence structures and with minimal potential for ambiguity.
- Evaluate when it is best to use generic, market-focused specifications and when to use standards that are customised and specific to the client.
- Develop processes to review and evaluate to ensure that published specifications are intelligible for the intended audience.
BENEFITS OF ATTENDING
- Increased confidence designing specifications that are appropriate for the complexity of the category and the relative expertise of the client and service provider.
- More effective specification drafting to communicate the range and quality of performance needed, allowing effective measurement of the actual service delivered.
- Lowers the likelihood the specification as drafted will lead to confusion for the provider or an inability for the client to measure the delivered service against the one required.
COURSE OVERVIEW
1 - Developing specifications for services
2 - Types of specification; input, output and hybrid specifications
3 - Specification format; scope of work, output statements, service level agreements
4 - Identifying the potential for gaps in service quality
5 - Determining service quality
6 - Defining quality levels for services
7 - Language to be used or avoided
8 - Measuring service quality in practice
9 - Define customised standards or match the market?
AUDIENCE
This workshop will be of benefit to practitioners who are required to develop specifications or manage those who do.
Speaker/s
Comprara is an organization that specializes in offering expertise for supplier and cost management solutions across three key areas – People, Process and Technology.
Comprara is all about supporting procurement and commercial leaders and their teams to gain more ground in the way they purchase to add increased value back into their organisation.
Comprara work with ASX 200 companies including some of the largest organisations in Australia and New Zealand in Telecommunications, Health, Energy, Financial Services, Retail Banking, Aviation, Manufacturing, Utilities, Transport, FMCG, Resources as well as the Public Sector to name just a few.
