Details
Build Exceptional Customer Service Your Company Can Be Proud Of…And Boost The Bottom Line
How often do we experience service that is exceptional in our daily lives? What impression does it make? How do your customers rate your customer service skills?
It is no longer good enough to just deliver ‘good’ customer service. The bar has been raised and now every member of your organisation has to deliver service that is outstanding. This course helps you to understand why service is so important and it gives you the crucial tips and skills required to deliver world-class service and grow existing client relationships.
Outline
What will delegates get out of the course?
- Understanding of world class best practice standards
- Realisation of the power you have to make a real difference in every customer interaction
- Skills for delivering a quality service to all customers
- Ability to leverage opportunities to excel and strengthen customer loyalty
- Know-how to continue that service when on the telephone
- Confidence to deal positively with difficult customer situations
- Master customer service training for your company
Do you desire to have an even stronger customer base? Does your organisation give top priority to customer service? Is the ratio of your new customers higher than your returning customers? Is your company aware of best practices for first-rate, world-class
customer satisfaction?
Differentiate between “good customer service practices” from “exceptional customer service” is essential. Being aware of customer service blunders that could really affect how people perceive your organisation. Becoming attuned to customer needs, and being
aware that one mistake could either make or break the company.
This course will provide you an in-depth understanding of world class best practices on customer service. It is designed to give each delegate the realisation just how important each and every customer interaction is. You will have to ability to control opportunities
to excel and strengthen customer loyalty. This course includes insights on how to provide top of the line customer service through every level of your organisation and getting staff members to take responsibility for providing it.
We are a Sydney based company providing a unique package of training and coaching solutions, tailored to your needs. Training is the foundation, it enhances skills, builds staff loyalty resulting in happier more confident employees.
Investing in training and development combined with recognition demonstrates to employees they are highly valued, this helps build loyalty. Ongoing training needs to be supported to ensure retention and application of newly learnt skills and knowledge are applied this results in continual high levels of productivity, efficiency and staff dedication; essential to profitable growth and reduced industrial relations issues.
Our solutions are designed to be practical, cost effective and results-oriented, while meeting the highest expectations of our clients. We help to transform people and their performance. Understanding that being exceptional doesn’t happen overnight but rather a result of continual learning, implementing and mastering of new skills, we also provides personal one on one coaching to ensure that managers become highly effective leaders that improve and grow any business they are work in.
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